limited account on pokerstars : playing

Hello everybody,

I’ve been playing on pokerstars for over 10+ years and feature just lately been limited, they despatched me an electronic mail pronouncing that i percentage main points with every other person and shared those main points, seems that is my dual sister and she or he has been with them for plenty of years too. She had some problems and self excluded so this led to a significant argument because the circle of relatives was once ignorant of this. I will perceive however was once slightly peeved they shared my sisters main points, i didnt even know she was once the use of slots on there. I supplied identification and verified my account and had to make sure i perceive thefraud coverage and many others they usually let me proceed depositing. After I gained a couple of weeks later I attempted to withdraw however they once more limited my account, i spoke to the safety staff who then unblocked my account and processed my withdrawal to an expired card to an account I not used, i used to be unaware this had long gone via to a account i not deposit from or use. Throughout this time I deposited once more, I gained and went to withdraw however once more they limited me, i attempted to talk tothe staff immediately however there isno longer a are living chat or phone custoemer products and services sohad to attend just about every week for any reaction, this time they requested for a similar ID i supplied previous which is being worried as i’m not sure what took place to the paperwork i supplied in the past so needed to undergo all of it once more. I’ve attempted to make a grievance however they do not want even recognize them. To me it kind of feels if they suspect i used to be fruadulent they will have to of carried out all exams to verify my account protection however they had been satisfied to possibility my cash and now not prohibit when depositing however prohibit most effective when cash is being taken from pokerstars. I feel this can be a main factor relating to person account protection and the United Kingdom playing rules. I wish to log a grievance however i will be able to’t even get buyer products and services to recognize that they had despatched my sistersprivate data over, risked my account and main points and shouldn’t have exact fruad provention ways in position. What can I do, I do know repayment is not going however I’ve family and friends who use pokerstars and need everybody handled slightly and there main points saved securly. This isn’t about dangerous mouthing pokerstars or to achieve anything else to my benefit it’s only to verify they’re letting customers gamble safely they usually offer protection to person knowledge. Any assist could be greatful, ty prematurely

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